Shipping Policy

Where we deliver

We ship the compact cordless blower and vacuum to addresses in Germany, Poland, Czechia, Slovakia, Hungary and Latvia, the countries that have a product page on domicilestore.com. Orders for other countries cannot be placed on the site.

Shipping cost, time and payment per country

The conditions are the same in all six countries, as each product page states: free shipping, delivery usually within 1-2 working days and payment to the courier when the parcel arrives.

From your order to your door

• You order: a short form with name, phone number and delivery address; nothing to pay.
• We call you: a consultant rings you within 24 hours, walks you through every condition of the order and checks the address. The call takes about two minutes and you can decline at no cost.
• We ship: after your confirmation the parcel leaves by courier and usually reaches you within 1-2 working days.
• You pay: you collect the parcel from the courier and pay in cash or by card.

About delivery times

1-2 working days is the usual time, counted from the confirmation call; weekends and public holidays are not working days. If a delivery ever takes longer, write to info@domicilestore.com and we will check where the parcel is.

In any case we deliver within 30 days of the confirmation. If we fail to, you can set us an additional reasonable period and then end the contract; you owe nothing, because payment is only due on delivery.

Costs

Shipping is free in every country listed. The courier collects only the product price displayed on your country's product page and repeated in the call; delivery adds nothing.

A damaged parcel or a wrong product

If the parcel arrives damaged, or contains a different item from your order, write to refund@domicilestore.com with a photo if possible. We replace the product or refund it and pay the return shipping. This does not affect your legal guarantee or the 4-year warranty.

Sending the product back

You have 30 days from delivery, satisfied or refunded. Return shipping is paid by you unless the product is defective or wrong; the steps are in our Refund Policy.

We refund you by bank transfer without undue delay and at the latest within 14 days of the day we receive your return request. We may wait to send the refund until we have received the product back or you have sent us proof that you have shipped it, whichever happens first.