Refund Policy

Your return conditions per country

All six product pages of the compact cordless blower and vacuum make the same promise, so the conditions are the same in every country.

30 days, satisfied or refunded

If the product does not convince you, you can send it back within 30 days of the day you receive it, without giving a reason, and get back the full price you paid. This is a commercial promise of ours: it goes beyond the 14-day right of withdrawal that EU law gives consumers, which is included in it.

How to return the product

• Within 30 days of receiving the parcel, email refund@domicilestore.com stating your name, the phone number of the order and that you are returning the product. You can also use the model withdrawal form below; any clear statement is enough.
• We confirm your request by email and tell you how to send the parcel.
• Send the product within 14 days of your message to DIENNE S.R.L., Via Antonio Gramsci, 7 – 67051 Avezzano (AQ), Italia, unless our reply gives you a different return address. A tracked service is advisable.
• Return the product with what was in the parcel: battery, charger, conical tube and the 3 nozzles. Original packaging is welcome but not required; any packaging that protects the product will do.

Who pays for the return

Under the 30-day promise you bear the postage for the return. Where the product is faulty, arrived damaged or is a different item from your order, the return postage is on us.

Your refund

Since you paid on delivery, we need the details of the bank account to which the money should go; please include them in your email.

We refund you by bank transfer without undue delay and at the latest within 14 days of the day we receive your return request. We may wait to send the refund until we have received the product back or you have sent us proof that you have shipped it, whichever happens first.

We refund the full price you paid. You are responsible only for a loss in value caused by handling the product more than needed to check what it is, how it works and its features; if we had to deduct anything for this reason, we would explain it in writing.

Defects: legal guarantee and 4-year warranty

Under the legal guarantee of conformity we answer for faults present at delivery that show up within two years, or within a longer period where your national law sets one: you are entitled to a free repair or replacement, or, failing that, to a price reduction or a refund.

On top of it, every product comes with a 4-year warranty from delivery. Write to refund@domicilestore.com with a short description and, if possible, a photo: we repair or replace the product, or refund it if neither is possible, and we pay the shipping costs. The warranty adds to your legal rights and does not reduce them.

Discounted products

All our products are sold at a discount, and they can be returned on the same conditions and with the same warranty as at full price.

Model withdrawal form

You can copy this form into your email or send it on paper to our address.